Change Management is a framework for moving a project forward in a thoughtful, deliberate, and measurable way. Like any CIP project, designing an intervention to address quality legal representation should adhere to the Change Management framework.

Click here to download the CBCC’s Change Management Tool. Take a few minutes to review it before moving on. Focus especially on Phases I, II, and III. Consider printing out the Tool or keeping it open in another window on your computer and using it to follow along in this module.

Your quality legal representation project should track the five main phases of the Change Management framework:

Phase I: Identify and Assess Needs: Form teams, gather data, and explore the problem in depth.

Phase II: Develop a Theory of Change: Articulate how you intend to address the root causes of the problem.

Phase III: Develop or Select Solutions: Research possible solutions and adapt them to your needs, or design new ones.

Phase IV: Plan, Prepare, and Implement: Assess your readiness, build your capacity, and pilot the intervention.

Phase V: Evaluate and Apply Findings: Collect data to see whether your intervention is working and, if needed, make changes.